Mercedes-Benz Citan recalls

Mercedes-Benz AG has determined that on certain Citan model vehicles the clutch pressure plate might not meet specifications.

Fix: As a remedy Mercedes-Benz AG via its Mercedes-Benz service partners will replace the clutch on the affected vehicles.

• CITAN: 330 vehicles · built 16 May 2024 to 23 Jan 2025
• CITAN: 67 vehicles · built 17 Sep 2024 to 23 Jan 2025

Mercedes-Benz AG has determined that on certain Citan/eCitan model vehicles the central control unit might not initialise.

Fix: As a remedy Mercedes-Benz AG via its Mercedes-Benz service partners will update the software of the central gateway control unit on the affected vehicles.

156 vehicles · built 11 Sep 2024 to 27 Sep 2024

The fuel line could chafe against the air conditioning line due to an insufficient minimum distance.

Fix: Replace the existing fuel line with a fuel line reinforced with a protective sleeve on the affected vehicles.

636 vehicles · built 5 Feb 2018 to 28 Mar 2019

On some vehicles with a rear-view camera the tailgate may be unlocked independently/automatically.

Fix: Seal the duct for the electrical wiring harness of reversing camera on the affected vehicles.

6 vehicles · built 24 Oct 2015 to 2 Mar 2018

Threaded connections on the left/right wheel carrier on the rear axle of certain vehicles may not have been implemented correctly

Fix: Check the threaded connections and if necessary replace wheel carriers and/or brake caliper supports on the rear axle

433 vehicles · built 12 Sep 2019 to 17 Oct 2019

The ECO start/stop function may not be present for certain vehicles.

Fix: Perform coding in the fuse and relay module control unit on the affected vehicles.

284 vehicles · built 13 Dec 2018 to 22 Feb 2019

Incorrect operation of automatic gearbox may allow vehicle to roll away.

Fix: Update operator's manuals and apply an information label in the vicinity of the selector lever

65 vehicles · built 30 May 2016 to 15 Apr 2019

Improve the vehicle emissions via software updates.

Fix: Update the software of the engine control unit.

189 vehicles · built 10 Jun 2015 to 7 Mar 2017

Improve the vehicle emissions via software updates

Fix: Update the software of the engine control unit.

2,462 vehicles · built 17 Mar 2015 to 19 Oct 2018

The bolts securing the seat belts to the B- and C-pillars on the left side of the vehicle may possibly not have been tightened to specification.

Fix: On affected vehicles check bolts for tightness and if necessary tighten to correct torque.

• CITAN: 15 vehicles
• CITAN: 15 vehicles · built 14 Sep 2017 to 15 Sep 2017

Unions on certain brake pipes may not have been tightened to the correct torque. This may allow fluid to escape and affect the braking efficiency.

Fix: On affected vehicles check pipe unions and brake fluid level. Tighten unions and adjust fluid level where necessary.

292 vehicles · built 9 Sep 2016 to 20 Sep 2016

Certain Citan vehicles may have cracks on the steering column tube due to a manufacturing fault.

Fix: On affected vehicles replace the steering column/power steering motor assembly.

44 vehicles · built 24 Nov 2016 to 13 Jan 2017

The mounting screws of the belt guide brackets at both the left hand and right hand C-Pillars may not have been tightened correctly. Therefore the seat belt/s may not perform as intended increasing the risk of injury during a collision.

Fix: Recall the vehicles that are likely to be affected and correct the fixing for the mounting screw of the belt guide brackets.

8 vehicles · built 23 Nov 2015 to 2 Dec 2015

The bolt securing the passenger seat back rest may fracture. If this happens the back rest cushion may drop. In the event of a collision the seat belt may not fully restrain the passenger as intended.

Fix: On affected vehicles replace the mounting screws with additional sleeves.

60 vehicles · built 30 Jan 2013 to 9 Sep 2014

Due to a fitment error on the production line the possibility exists that on a limited number of vehicles the brake pipes may not have been installed into their correct ports on the ABS hydraulic unit. As a result under hard acceleration or emergency braking abnormal handling characteristics of the vehicle may occur. In extreme conditions this could result in a road wheel locking causing the vehicle to skid unexpectedly.

Fix: Affected vehicles will be recalled to check brake pipes are fitted correctly to the ABS unit. Where necessary the brake pipes will be replaced.

1,673 vehicles · built 1 Sep 2012 to 31 May 2013

It has been identified that the side window airbags on the Citan Crewbus are possible working to the extremes of its operating tolerance. Therefore if the vehicle was to be involved in a collision then the airbags may not deploy correctly.

Fix: Recall all affected vehicles to improve the operation of the side window airbag system.

143 vehicles · built 2 Jan 2013 to 18 Apr 2013