Mercedes-Benz Citaro recalls

The bonding of the front destination display glass may become detached. As a result the glass can become detached and fall out without any warning.

Fix: Check the bonding of the glass on the destination display and if necessary repair the destination display.

5 vehicles · built 1 Jan 2020 to 31 Aug 2021

It may be possible that the ball type tow-bar does not meet the requirements of the fatigue strength.

Fix: Change of the ball type tow-bar of the affected vehicles.

19 vehicles · built 8 Mar 2019 to 10 Jun 2020

The plate which is installed between the spring carrier and the plastic roller piston can deform or may be missing

Fix: Installation of a 4mm plate and replacement of the mounting bolt.

191 vehicles · built 8 Jun 2019 to 16 Jul 2020

It may be possible that the plastic roller piston detaches from the axle.

Fix: The screw connection of the plastic roller piston on all axles has to be retightened to the torque of 92Nm.

37 vehicles · built 1 Sep 2019 to 16 Jul 2020

It may be possible that the suspension roller piston detaches from the axle.

Fix: The screw connection of the roller piston on all axles has to be retightened to the torque of 92Nm.

• CITARO U: 83 vehicles · built 11 Jan 2016 to 30 Jan 2019
• CITARO: 83 vehicles · built 11 Jan 2016 to 30 Jan 2019
• CITARO K: 83 vehicles · built 11 Jan 2016 to 30 Jan 2019
• CITARO G: 83 vehicles · built 11 Jan 2016 to 30 Jan 2019

The permanent + wire (30) of the GRIPTONE battery charging socket could rub through due to a sharp edge on a fixing bracket.

Fix: The geometry of the fixing bracket will be modified to remove the possibility of the wire rubbing.

• CITARO G: 10 vehicles · built 22 Nov 2016 to 29 Sep 2018
• CITARO K: 10 vehicles · built 22 Nov 2016 to 29 Sep 2018

Water can enter in the vehicle interior via the roof mounting point through the connections of the roof module of the air conditioning for the driver's area.

Fix: Apply an additional sealing bead as a barrier around the roof mounting point.

• CITARO U: 17 vehicles · built 3 Dec 2012 to 9 Sep 2019
• CITARO G: 17 vehicles · built 3 Dec 2012 to 9 Sep 2019
• CITARO K: 17 vehicles · built 3 Dec 2012 to 9 Sep 2019
• CITARO: 17 vehicles · built 3 Dec 2012 to 9 Sep 2019

Potential for a thermal overload of auxiliary switchboard

Fix: Check if an auxiliary switchboard with the batch 35/2015 or 36/2015 has been installed and if necessary replace the panel with an improved version

23 vehicles · built 1 Oct 2015 to 25 Jul 2019

Drivers cabin door may not open due to corrosion in the wiring junction.

Fix: Retrofit a suitable cover above the star wiring junction to prevent liquid ingress.

78 vehicles · built 1 Nov 2016 to 1 Jan 2019

Roof Cover for Hybrid storage batteries could become detached.

Fix: New revised mounting brackets and fixings to be fitted.

1 vehicle · built 22 Oct 2018 to 8 Nov 2018

The USB charging sockets stop working and may overheat.

Fix: Stage 1 Electrically decommissioning the USB charging sockets. Stage 2 to replace USB charging sockets once the new part has been fully tested.

55 vehicles · built 20 Jun 2018 to 20 Oct 2018

Possible corrosion on the pin terminal block for the starter and alternator.

Fix: Change of pin terminal block orientation with installation of a new bracket.

9 vehicles · built 12 Apr 2017 to 29 Jun 2017

Pneumatic door sensitive edge not operating when powered down

Fix: Modify door electronics of affected vehicles

195 vehicles · built 1 Jul 2003 to 1 Jul 2004

The wheelchair ramp on affected vehicles may not lock correctly

Fix: Update the control unit software.

9 vehicles · built 1 Nov 2016 to 1 Jan 2017

It is possible for the wiring harness in the main switch panel to chafe on a bracket cut-out which could result in a short to earth. If a short circuit occurs it could result in the loss of various electrical systems. In the worst case the engine could cut out.

Fix: Recall the 143 vehicles that are likely to be affected and tape the edges of the bracket cut-out with adhesive felt tape & secure wiring harness.

143 vehicles · built 1 Dec 2014 to 1 Jan 2017

Depending on type of control unit fitted the antitrap protection device on inwards opening doors may not operate and objects could become trapped.

Fix: On affected vehicles fit electrical cable bridges as required.

284 vehicles · built 1 Apr 2002 to 1 Apr 2005

A design error stops the sensing working on the door when it is depowered. If an object/person is in the centre of the door frame at the depowering moment they could be pinched.

Fix: Recall the vehicles that are likely to be affected and fit bridging cables to modify the door valve and enable the sensor to keep detecting obstructions until the door is fully closed.

555 vehicles · built 1 Jan 2005 to 1 Jan 2014

A spline on the universal joint of the steering spindle has been machined incorrectly. It is possible for the steering column to slip on the spline so that directional control is adversely affected.

Fix: Recall the vehicles that are likely to be affected and replace the steering spindle.

5 vehicles · built 1 Oct 2016 to 6 Mar 2017

It has been identified that the bonding on the glass panel of the rear left upper maintenance flap may not be to specification. This may allow the glass to vibrate and can result in either the failure (shattering) of the glass panel or the detachment of the glass panel from the frame. This can cause a risk to other road users following the vehicle.

Fix: Recall all affected vehicles and fit rubber buffers an additional retention medium and protective film.

120 vehicles · built 1 Jan 2014 to 1 Dec 2016

The bonding of the pressure sensors on the axle modulator and proportional relay valve brake components may be incorrect and work loose. Leakage may occur in the area of the pressure sensor and applied brake pressure may not be correctly regulated

Fix: On affected vehicles replace releveant defective components.

6 vehicles · built 1 Jan 2011 to 1 Nov 2016

The anti-trap sensor on the exit door's leading edge may not operate as intended. This could trap a person or object in the door during closing

Fix: Adjust and modify door closing operation.

27 vehicles · built 1 Jul 2013 to 1 Aug 2015

The existing locking mechanism is not sufficient to secure the service cover situated at the rear left. The cover could open whilst the bus is in motion and be a danger to other roadusers.

Fix: Recall the vehicles that are likely to be affected and secure the rear left service cover with a retaining strap.

52 vehicles · built 1 Jan 2014 to 1 Oct 2014

The water droplets formed by condensation at the roof panels can drip into the circuit board of the auxiliary switch panel. The condensation will affect for example rear lamp clusters saloon heating. If not rectified eventually smoke with the attendant smell could occur and after a time there is a theoretical risk of fire.

Fix: Recall the vehicles that are likely to be affected and fit a cover over the auxiliary switch panel.

420 vehicles · built 1 Feb 2007 to 6 Apr 2010

On affected the Emergency door control may still be operable above lock-out speed. This will allow the passenger door to be opened whilst the vehicle is travelling.

Fix: Check valve type and if necessary replace with updated valve.

3 vehicles · built 5 May 2014 to 5 May 2014

On affected vehicles the sealing washers used at the Banjo connections for the fuel leak off line are not to the required specification. They may allow fuel to leak and cause environmental contamination. Fuel may also leak on to hot components and possibly ignite

Fix: Replace the sealing washers on all injector leak off connections.

175 vehicles · built 1 Jul 2010 to 19 Feb 2014

Base plate for entilation fan may become loose due to insufficent adhesive. It is possible that the base plate can detach and could cause injury to third parties. Detachment could also expose the fan blades.

Fix: Inspect fan installation from both inside and outside vehicle. If necessary rrescure base plate or if not acceptable replace baseplate.

99 vehicles

A defective welded seam on the brake pedal may cause the pedal to deform during heavy braking manoeuvres. This can result in a change in the brake pedal travel particularly an increase in the amount of travel which will affect brake performance.

Fix: Recall the affected vehicles and replace the brake pedal with a reinforced version.

278 vehicles

Vibrations may cause the injection lines to break at the union and begin to leak. This can result in a risk of a fuel leak developing in the engine area.

Fix: Exchange of the injection lines for a new version with a vibration-damping mounting in the vehicles concerned.

75 vehicles

Following Recall R/2010/001 where it was identified that there was an issue with the grid heaters fitted to vehicles with EEV emission standard where they may suffer malfunctions or failures which could result in a short circuit. Should this occur the casting compound could melt and create a smouldering fire.

Fix: Recall the affected vehicles to install new software and reinstate the operation of the grid heater.

158 vehicles

It has been identified that the grid heaters fitted to vehicles with EEV emission standard may suffer malfunctions or failures irrespective of the vehicles being in motion or parked. Unless addressed there is a risk of current leakage in the control head of the grid heater which could result in a short circuit. Should this occur the casting compound could melt and create a smouldering fire.

Fix: As a temporary measure the grid heater will be deactivated.

153 vehicles

Steering control could be lost as the idler arm bearing journals could fail as a result of the material used to make the not being to specification.

Fix: Recall the vehicles that are likely to be affected to replace both steering relay levers

7 vehicles

There is a possibility of a fractured air pipe penetrating the wiring harness and/or an oil pipe fracturing with the possibility of causing a fire hazard

Fix: Recall affected vehicles and re-route and clamp the subject air pipe so that it is clear of the wiring harness and the replacement of the oil pipe.

184 vehicles · built 1 Mar 2003 to 1 Mar 2004