Ford Puma recalls

Affected vehicles may experience a loss of emergency call system (eCall) functionality which impacts both automatic and manual eCall events.

Fix: Update the Telematics Control Unit software to the latest level.

• PUMA: 157 vehicles · built 14 Nov 2019 to 18 Feb 2022
• PUMA: 359 vehicles · built 2 Mar 2022 to 24 Jun 2022
• PUMA: 892 vehicles · built 24 Jun 2022 to 10 Dec 2022
• PUMA: 644 vehicles · built 13 Dec 2022 to 13 Apr 2023
• PUMA: 1,005 vehicles · built 4 Apr 2023 to 1 Sep 2023
• PUMA: 2,236 vehicles · built 9 Jun 2023 to 17 Apr 2024

While monitoring vehicles in operation Ford has become aware that a number of Puma Gen-E vehicles may show a mismatch between the Tyre information on the Certificate of Conformity (COC) and Homologation documents and may not meet regulatory requirements.

Fix: Document exchange

4,124 vehicles · built 1 Apr 2025 to 26 Sep 2025

Affected vehicles may experience a right-hand sided front driveshaft failure resulting in a loss of drive.

Fix: Inspect the right-hand side front driveshaft and replace if necessary.

3,388 vehicles · built 5 Sep 2025 to 20 Dec 2025

On affected vehicles the software repair for previous recall 24C18 may not have been delivered properly and vehicles may still have an intermittent Instrument Panel Cluster (IPC) display issue.

Fix: Update the IPC software and perform an additional verification process to ensure the configuration has been installed correctly.

6 vehicles · built 17 May 2024 to 25 Jun 2024

On affected vehicles the software repair for previous recall 25SF3 may not have been delivered properly and may still have incorrect Restraint Control Module (RCM) software. If the incorrect software is installed the system will not display any warnings and the restraints system performance could be degraded in an accident increasing the risk of injury.

Fix: Update the RCM and perform an additional verification process to ensure the configuration has been installed correctly.

598 vehicles · built 28 Apr 2023 to 25 Jul 2023

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Fix: Update the vehicle software to the latest level.

• PUMA: vehicle count not given · built 12 Aug 2020 to 12 Aug 2020
• PUMA: 1 vehicle · built 15 Dec 2020 to 15 Dec 2020
• PUMA: 1 vehicle · built 25 Feb 2021 to 25 Feb 2021
• PUMA: 1 vehicle · built 30 Jun 2022 to 30 Jun 2022
• PUMA: 1 vehicle · built 14 Dec 2021 to 14 Dec 2021

Affected vehicles may experience a hybrid system fault (no torque assistance or regeneration and loss of Stop Start). This may be observed as a hybrid gauge not working poor performance or reduced fuel economy.

Fix: Update the Battery Energy Control Module software.

• PUMA: 10,940 vehicles · built 18 Apr 2024 to 11 Sep 2024
• PUMA: 9,618 vehicles · built 18 Apr 2024 to 11 Sep 2024

Affected vehicles may experience chafing between the fuel line support shield and the fuel line which could result in damage to the fuel line.

Fix: Replace the fuel line support shield (bracket). Inspect the fuel lines and rework if necessary.

109,822 vehicles · built 19 Nov 2021 to 11 Sep 2024

Puma vehicles that might have an intermittent instrument panel cluster display issue due to an incorrect software configuration. If this happens the cluster will turn black when turning the ignition on or while driving. The Ford dealer will update the Instrument Panel Cluster (IPC).

Fix: Update the instrument panel cluster (IPC) software to the latest level.

155 vehicles · built 17 Jan 2024 to 1 Jul 2024

Incorrectly configured Restraint Control Module (RCM) which can cause the restraint system not to work as intended. In the event of an incorrect crash sensor being installed throughout the life of the vehicle while in service the current software will not detect it and will not display any warnings in the dash so in the event of an accident the restraints system performance could potentially be degraded therefore increasing the risk of an injury.

Fix: Dealers will perform a configuration update in order to restore functionality.

13,487 vehicles · built 28 Apr 2023 to 7 Aug 2023

It may be possible that the eCall feature will stop functioning due to a malfunction.

Fix: The Telecommunication Module will need to be replaced

9,388 vehicles · built 21 Feb 2022 to 26 Jul 2022

Certain vehicles could have an engine oil separator that may have been damaged prior to engine assembly.

Fix: Inspect the engine oil separator and if found to be damaged and/or leaking a replacement engine oil separator must be installed

9,818 vehicles · built 5 Jun 2020 to 18 May 2022

Vehicles may have an issue with the current software that controls the functionality of the eCall system.

Fix: Carry out a software update.

100 vehicles · built 15 Jul 2019 to 12 Feb 2021

It is possible that the hybrid battery connections may not have been torqued to Ford specification.

Fix: The MHEV battery connections need to be checked and torqued to the correct value

428 vehicles · built 12 Nov 2019 to 13 Jul 2020

The driver�s airbag retention springs maybe outside of manufacturing specification and may not lock the module to the steering wheel

Fix: Install a replacement airbag retention spring.

24,249 vehicles · built 6 Nov 2019 to 29 Jan 2020

Under certain circumstances the rear brake flexible hoses may chafe on the axle beam.

Fix: Fit modified brake hoses change the routing and fit securing clips.

481 vehicles · built 1 Jan 2000 to 24 Dec 2000