Ford Tourneo Custom recalls

Affected vehicles may have an Electronic One-Way Clutch Assembly built with an unseated snap ring which may lead to a sudden and unexpected loss of forward or reverse movement.

Fix: Disassemble the transmission to check the snap ring is correctly seated and replace any necessary parts.

• TOURNEO CUSTOM: 5 vehicles · built 18 Oct 2025 to 15 Nov 2025
• TOURNEO CUSTOM: 3 vehicles · built 4 May 2026 to 7 May 2026

On affected vehicles the front wiper motor may not operate or may operate intermittently resulting in reduced or lost visibility in certain conditions.

Fix: Update the wiper motor software and if necessary replace the wiper motor.

• TOURNEO CUSTOM: 4,027 vehicles · built 2 May 2024 to 11 May 2026
• TOURNEO CUSTOM: 114 vehicles · built 18 Sep 2023 to 13 Aug 2024
• TOURNEO CUSTOM: 546 vehicles · built 7 Apr 2025 to 1 Aug 2025

Affected vehicles may experience loss of communication with the Door modules resulting in the Blind Spot Indicator System (BLIS) feature Window regulator mirror adjust and turn indicator repeater not working during this time. The mirror-mounted indicator lamps lack of function combined with the absence of a driver tell-tale results in a non-compliance with mandatory lighting standards.

Fix: Install updated door control software.

513 vehicles · built 5 Nov 2025 to 21 May 2026

Affected vehicles may be equipped with a Driver Facing Camera that may not work as intended and therefore not compliant with current regulatory requirements.

Fix: Replace the Driver Status Monitoring Camera Control Module.

2 vehicles · built 7 Mar 2026 to 7 Mar 2026

On affected left-hand drive (LHD) vehicles there is a risk of a leak from a fuel line on to the diesel particulate filter (DPF) and/or exhaust components which may in a worst-case scenario result in an under-bonnet fire.

Fix: Fit modified fuel feed line.

• TOURNEO CUSTOM: 31 vehicles · built 28 Dec 2023 to 22 Nov 2024
• TOURNEO CUSTOM: 19 vehicles · built 2 May 2024 to 28 Oct 2024

On affected vehicles a software problem may result in issues with the rear-view camera that reduce the driver’s view or with it remaining on after a reversing event.

Fix: Update the vehicle software to the latest level.

1 vehicle · built 9 Sep 2019 to 9 Sep 2019

On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.

Fix: Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.

2 vehicles · built 18 Sep 2021 to 20 Sep 2021

On affected vehicles there may be a clash between a wiring harness and the brake lines. This could lead to wear corrosion and a brake tube leak leading to reduced stopping performance.

Fix: Check the brake line and wiring harness and rework where necessary.

2 vehicles · built 11 Sep 2024 to 12 Nov 2024